Refund policy

In-stock pieces

You may exchange or return an in-stock piece within 7 days of delivery, unworn, unwashed, with the tags attached and in its original packaging. Refunds go back to the original payment method within 14 days of us receiving the piece. Delivery charges are refunded only if the piece was faulty or not as described.

Made-to-order pieces

Because these are cut for you, they can be exchanged for a different size or altered free of charge within 7 days of delivery, but not refunded, unless faulty.

Bespoke pieces

Bespoke pieces cannot be returned or refunded. If the fit is not right we will alter the piece once, free of charge. Deposits are not refundable once cutting has started.

Faulty or wrong items

If a piece arrives damaged, faulty or different from what you ordered, tell us within 48 hours with a photo. We will repair it, replace it or refund it in full, including delivery, your choice.

How to start a return

Message us on WhatsApp (+973 3882 8338) or email [email protected] with your order number. Inside Bahrain we arrange the pick-up. From other GCC countries we send you a return label; the return shipping cost is deducted from the refund unless the piece was faulty.

Tamara orders

Refunds for Tamara orders are made through Tamara, which adjusts or cancels your remaining instalments. Cash-on-delivery refunds are made by bank transfer to the account you give us.