Refund and exchange policy

1. All sales are final

Our pieces are made in small numbers, and many are cut and sewn for you after you order. For that reason a piece cannot be returned for a refund because the size, colour or style was not what you hoped, whether it was in stock or made to order. Please read the size guide on each piece and message us on WhatsApp before you order if you are unsure.

2. Exchanges

You may exchange a piece for another size or colour of the same piece within 3 days of receiving it. Message us on WhatsApp (+973 3882 8338) with your order number within those 3 days. The piece must be unworn, unwashed and unaltered, with its tags on and in its original packaging; we check every piece when it comes back, and a piece that does not meet these conditions is returned to you. Exchanges depend on availability; if the size or colour you want is not available, we will offer you the closest option or store credit. Delivery costs for the exchange, both ways, are paid by you. If the new piece costs more, you pay the difference; if it costs less, the difference is given as store credit. Sale pieces cannot be exchanged.

3. Faulty or wrong pieces

If a piece arrives damaged, faulty or different from what you ordered, message us on WhatsApp within 48 hours of receiving it, with your order number and clear photographs. We will refund you in full, including what you paid for delivery, and we arrange and pay for the piece to be collected. This is your right under the Bahrain Consumer Protection Law (Law No. 35 of 2012) and we honour it. Small differences in colour, print placement or finish that come from a piece being handmade are not faults.

4. How refunds are paid

You choose: back to the payment method you used, or as store credit for your next order (valid for 12 months). We pay the refund within 3 to 5 working days after we receive the piece back. Your bank or card provider may take a few more days to show it.

5. Cancellations

An order cannot be cancelled once payment has gone through. See our Terms and Conditions.

6. Your legal rights

Nothing here reduces your rights under the Bahrain Consumer Protection Law (Law No. 35 of 2012). Last updated 13 September 2026.

Questions about this policy? Message us on WhatsApp +973 3882 8338.