Terms and Conditions
1. About these terms
These terms and conditions, together with our Privacy policy, Refund and exchange policy and Shipping policy, set out the legal terms that apply to laynbh.com, to orders placed through it or by WhatsApp, and to everything else we provide (together, the "Services"). Please read them carefully before you order. By using laynbh.com or placing an order you agree to be bound by them. If you do not accept them, please do not use the Services.
When we say "LAYN", "we", "us" or "our", we mean LAYN Couture Tailoring. When we say "you" or "your", we mean the person using the Services. Headings are there to help you find things. These terms exist in English and Arabic; if the two ever differ, the Arabic version applies in the Kingdom of Bahrain. We do not file a copy of the contract for each order, so please save a copy of these terms; we may update them from time to time, and the version on the site when you order is the one that applies to that order.
2. About us
We are LAYN Couture Tailoring, a fashion house registered in the Kingdom of Bahrain under commercial registration number 55896-4, Manama. We design and make the pieces we sell, and we sell them to you directly: your contract for every order is with us. WhatsApp is our official channel: +973 3882 8338, every day, and we reply within 24 hours. For privacy requests you can also email [email protected].
3. Our Services and who may use them
The Services let you browse our collections, order pieces that are in stock or made for you, have them delivered, and manage your orders in your account. You must be 18 or older to order. By placing an order you confirm that the details you give us are true, that you are entitled to use the payment method you choose, and that the pieces are for your own private use and not for resale.
4. Our pieces
We describe every piece as accurately as we can, and we photograph the actual pieces. Even so, colours on a screen can differ slightly from the fabric, and every piece is handmade in small numbers, so small differences in colour, print placement or finish are part of the piece and are not a fault.
Pieces marked "In stock" are ready in our atelier. Pieces marked "Available by Order" are cut and sewn for you after you order; they take 7 to 10 days to make, and about one extra week in the period before Ramadan and Eid. The size guide on each piece shows measurements in centimetres; please check it before you order, and message us on WhatsApp if you are unsure. We would much rather help you choose than say no afterwards.
5. Orders and when a contract is formed
The site lets you check your order and correct any mistake before you pay; you are responsible for making sure the pieces, sizes, colours and address are right. When you press "Place order" you are offering to buy the pieces. Your order is accepted, and the contract between us is formed, when your payment has gone through and you receive our confirmation. Until then a piece is not reserved for you.
All orders depend on availability. If a piece you ordered turns out to be unavailable, or was shown at a wrong price because of an obvious mistake, we will tell you as soon as we can and offer you the choice of the correct price, a different piece or a full refund. If we cannot reach you, we will treat the order as cancelled and refund you in full.
6. Prices, payment and taxes
All prices are in Bahraini Dinar (BHD) and include any tax that applies in Bahrain. Prices shown in other currencies are for guidance only; your bank or card provider converts at its own rate and may add its own fee. Delivery is charged in addition and is shown at checkout before you pay.
Payment is made online at checkout by BenefitPay, Apple Pay, Google Pay, Visa or Mastercard. We do not offer cash on delivery. Card details are handled by our payment provider, Tap Payments; we never see or store them. If a payment cannot be verified, the order is not placed.
For deliveries outside Bahrain, customs duties, taxes and any clearance fees in your country are not included in our prices and are paid by you to the courier. If duties are not paid, the parcel may be held or returned; in that case the cost of the return is deducted from any refund. See our Shipping policy.
7. Orders cannot be cancelled
Once your payment has gone through, the order is final and cannot be cancelled or changed. For a piece that is Available by Order, work begins as soon as we receive the order. The only exceptions are the cases in section 5 (unavailable piece or a wrong price), where we cancel and refund you in full.
8. Delivery
We deliver inside Bahrain and to Saudi Arabia, Kuwait, Qatar, the United Arab Emirates and Oman; other countries on request by WhatsApp. Delivery times and charges are set out in our Shipping policy: inside Bahrain the same or the next day once the piece is ready, BHD 2 and free over BHD 100; to the Gulf 7 to 10 days by courier. Delivery times are estimates; we are not responsible for delays caused by the courier, customs, weather or other events outside our control, but we will keep you informed and deliver as soon as we can.
Please give a full, correct address and a phone number that WhatsApp can reach. Ownership of a piece passes to you when it is paid for and handed over; responsibility for it passes to you when it is delivered to you or to the person at your address. If a parcel comes back to us because the address was wrong, nobody was available, or customs duties were refused, the original delivery charge is not refunded and sending it again is charged as a new delivery.
9. Exchanges, returns and refunds
All sales are final: a piece cannot be returned for a refund because the size, colour or style was not what you hoped, whether it was in stock or made for you. You may exchange a piece for another size or colour of the same piece within 3 days of receiving it, if it is unworn with its tags on; you pay the delivery both ways, and sale pieces cannot be exchanged. A piece that arrives damaged, faulty or different from what you ordered is refunded in full, including delivery, if you tell us within 48 hours with photographs. Full details, including how refunds are paid, are in our Refund and exchange policy, which forms part of these terms.
Nothing in these terms reduces your rights under the Bahrain Consumer Protection Law (Law No. 35 of 2012). If you believe we have not respected them, you may complain to the Consumer Protection Directorate at the Ministry of Industry and Commerce.
10. Store credit
Where our Refund and exchange policy gives you store credit, or you choose it instead of a refund, the credit is added to your account and applied to your next order. Store credit is valid for 12 months from the day it is issued, cannot be exchanged for cash, cannot be transferred to anyone else, and is not issued in return for any payment. If you exchange a piece bought with credit, the credit is returned to your account rather than paid out. We may cancel credit where we reasonably suspect misuse.
11. Your account and promotional codes
You are responsible for keeping your account sign-in private and for the orders placed with it. Tell us at once if you think someone else has used it. We may close an account or refuse future orders where we reasonably believe these terms have been broken or the account has been misused.
Promotional codes are for one use per customer unless stated otherwise, cannot be exchanged for cash, cannot be combined with other offers unless we say so, and cannot be applied after an order is paid. Private sales and invitation-only offers are personal to you and must not be shared or advertised.
12. Using the site
The site is provided free of charge for your personal use. You must not use it in any way that is unlawful, that damages or interrupts it, that copies or extracts its content or prices for another business, or that sends abusive, false or infringing material. You may link to the site in a fair and legal way that does not suggest any association or endorsement we have not given. We may change, restrict or withdraw the site at any time without notice and are not liable if it is unavailable for a period.
The site is offered "as is" for general information; we do our best to keep it accurate and up to date but do not guarantee that it is free of errors or that every feature works on every device. Links to other sites are for your convenience only; we are not responsible for their content.
13. Privacy
We use your personal data only as described in our Privacy policy, which explains what we collect, why, who we share it with and your rights. By using the site you confirm that the data you give us is accurate.
14. Intellectual property
The designs, patterns, photographs, text, the LAYN name and logo and everything else on the site belong to LAYN or are used with permission, and are protected by copyright and trademark law. You must not copy, reproduce, extract or use them for any commercial purpose without our written permission. You are welcome to share our photographs on social media with a credit to @layn.bh.
15. Our liability
If we fail to keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence, up to the price you paid for the piece and its delivery, plus your rights under Bahraini law. We are not responsible for losses that were not foreseeable, for indirect losses such as a missed occasion, loss of profit or loss of business, or for delays and failures caused by events outside our control. The pieces are supplied for your private use only. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
16. Events outside our control
We are not responsible for a failure or delay caused by an event outside our reasonable control, such as a natural disaster, fire, flood, epidemic, war, strike, government action, failure of a courier, customs, payment or telecommunications service, or a shortage of materials. If such an event affects your order, we will contact you as soon as we reasonably can, our obligations are paused while it lasts, and we will arrange a new date with you once it is over.
17. General
Each section of these terms operates separately; if any part is found unlawful or unenforceable, the rest still applies. If we do not act on a breach straight away, we have not waived our rights. These terms, with the policies they refer to, are the entire agreement between you and us about the Services. We may transfer our rights under these terms to another business that takes over LAYN; you may not transfer yours without our written agreement. Communications between us may be electronic (WhatsApp, email or the site) and count as being in writing.
18. Complaints, governing law and disputes
If something goes wrong, message us first on WhatsApp (+973 3882 8338) with your order number; we reply within 24 hours and will do our best to put it right. These terms, and every order, are governed by the laws of the Kingdom of Bahrain, and the courts of the Kingdom of Bahrain have exclusive jurisdiction over any dispute. You may also complain to the Consumer Protection Directorate at the Ministry of Industry and Commerce.
19. Changes to these terms
We may update these terms from time to time. Changes are posted on this page, and the version on the site when you order applies to that order. Last updated 13 September 2026.
Questions about this policy? Message us on WhatsApp +973 3882 8338.